Part A from traces can be downloaded only for those employees for whom the 24Q is filed in the last quarter. If you would like to generate Part A for the zero TDS employees, you need to ensure they are part of the 24Q filing in the last quarter.
To do so, Navigate to System Settings > Income Tax > Form 16 Options >> Uncheck the option Suppress Zero Tax.
Once this is done, you can then include the employees with zero tax, in Form 24Q and perform eTDS filing for the last quarter.
Watch the video to know “How to Generate Form 16 on greytHR”