Perform the following steps to raise a ticket in Help Desk:
- Click the Actions menu and then click Apply from the menu that appears. The Apply page appears displaying the various options on its left menu.
- Click Help Desk. The Help Desk section appears with various option to raise a ticket.
- In the Category field, select the appropriate category from the drop-down list.
In the Query text-box, type your query or problem.
Click Browse to attach a relevant document along with your query.
- Click Submit. A message appears prompting you that your ticket has been succesfully submitted.
Figure 1: Raising a Helpdesk Ticket