greytHR Support
Employee Self Service Portal (ESS)
- How employees can withdraw their Attendance Regularization from their ESS portal?
- What is the difference between Total Hours and Excess Hours appearing on the Attendance Info page on ESS portal?
- What is the difference between Override and Regularize?
- Can Manager override their subordinate's attendance from the ESS portal?
- How Managers can assign shift to an Employee from their ESS portal?
- Where to view the Monthly Attendance summary using ESS portal?
Claims
- How admin can create a Multi Claim on behalf of an employee?
- What is reimbursement?
- How employees can withdraw their expense claim?
- How to add Individual Claims to the Multi Claim?
- How employees can create a multi claim request on greytHR?
- How employees can create a single claim request on greytHR?
Gratuity
Employee Information Related
- How to share HR forms or policies to the employees from greytHR admin login?
- How do I send mass email to my employees?
- How do I send a bulletin board messages to my employees?
- Where to do I find payslip gallery on greytHR?
- How to create a Letter Template on greytHR?
- How to view a Letter Template on greytHR?
Form 16
- Admin is not able upload Form 16 part A and Part B files on greytHR?
- Not able to sign the form 16 document digitally from the admin login?
- How to generate Form 16 on greytHR?
- How to Validate Digital Signatures in Adobe?
- Can I generate Part B for zero TDS employees from greytHR?
- I could not download Part A for a few of my employees from Traces. Why?
POI
- How do I send a reminder e mail to the employees to submit their POI or Proof of Investment Declaration?
- How do I clear the income tax declaration for the employees who have't submitted their POI?
- Where do I find the list of employees who have't submitted their POI?
- How do I reopen the employee POI declaration?
- Where do I find the considered POI or proof of investment declaration details?
- How to I reject employees POI or Proof of investment document on greytHR?
Labour Welfare Fund
- How to generate a statement with employer and employee LWF contribution on greytHR?
- The employee LWF (Labour Welfare Fund) contribution is not visible in the payslip
- How to get the LWF employee contribution report on greytHR?
- LWF (Labour welfare fund ) is not reflecting in the salary statement?
- LWF (labour welfare fund ) is no getting calculated for few employees
- How to override LWF (Labour Welfare Fund ) Manually?
Leave Year-End Process
- If i have disabled automatic leave year end process, is there a way to process year end manually?
- How do i setup an automatic leave year ending?
- What is automatic leave year-end?
- Is there anything specific activity need to be completed before completing the leave year-end process?
- What is leave year-end and why is it required?
- what is leave?
Attendance
- Actual working hours for the employees are not calculated on greytHR
- Attendance is showing absent for a few employees on greytHR
- Not able to find the Manual sign in / Sign out button on the greytHR Mobile App
- Getting error message on the employee Swipes Page "Greytip Astra is not running"
- Employee shift details are not reflecting on greytHR
- Employee swipes are not reflecting in greytHR Employee Swipe section; Scenario 3
ESI
- What is Employees State Insurance (ESI)?
- Whether overtime earning to be considered for wage limit ?
- If the wages of an employee exceeds Rs. 21,000 in a month, can that employee be treated as not covered? Is the deduction of contribution from the employee’s wage, stopped?
- What happens when employee salary crosses Rs. 21,000?
- An employee was getting a salary of Rs.16,000 in the month of August 2016. Based on the older limit, that employee wasn't being covered under ESI then. How will that employee be benefitted with this revision? Will the revision have an effect on the employ
- What should we do, if later (i.e. after exercising the Revert to Rs.15,000 limit option, but before releasing the October 2016 Payroll), our management decides to go with the Rs. 21,000 limit?
FBP
- How to Importing FBP Components of Employees in Bulk?
- Can employee declare more than the entitlement?
- Unable to create the FBP plan for employees
- How admin can change the FBP entitlement values for an employee?
- How admin can verify the FBP declaration details of the employees?
- How admin can declare the FBP in Bulk?
Professional Tax (PT)
- Revised Rates of Profession Tax in Karnataka
- Revised Rates of Professional Tax in Maharashtra
- How to map the PT state for the newly updated locations in the system?
- Is professional tax mandatory?
- Who all are exempted from PT or Professional Tax?
- What are the lists of states where professional tax is not applicable?
Employee Salary
- How to add salary for an employee?
- How to setup salary structure on greytHR?
- How to create Pay Item Group?
- What is Payslips?
- What is Payroll Reconciliation?
- What is Accounting JV?
Income Tax
- How can employees submit Proof of Investment (POI) on greytHR
- What is Tax Deduction at Source or TDS?
- What is PAN or permanent account number?
- How greytHR implemented the Budget Changes?
- What are the Budget Changes April 2019-2020?
- How to download income tax savings report?
greytHR "How-To" Videos
- How to manage employee LWF information on greytHR?
- How to manage employee shift on greytHR?
- How to sign form 16 document digitally on greytHR?
- How the form 24Q generation works on quarter 4?
- How to get started with greytHR payroll?
- How to create employee filter on greytHR?
Form 24Q
- How do we receive information on interest rate / penalty levied , if any?
- What is the procedure to submit a correction statement to file a revised return using greytHR?
- How do I get a consolidated CTDS file?
- Why i require CTDS?
- What is CTDS file?
- Do I need to file separate correction statement for various types of changes?
PF
- What is Employee Provident Fund (EPF)?
- How to generate reports related to PF or Provident Fund?
- How employees can view their PF Year-to-Date Statement?
- What is the link between PF and Income Tax?
- What are the various options for PF Form 10?
- What is PF Year?
greytHR Reports
- How to use query builder for building customized reports?
- How to generate reports using query builder section?
- How to create customized Payroll Reports?
- What is Cost Center wise JV?
- What is accounting JV?
- What is payroll reconciliation or gross reconciliation?
Full and Final Settlement
- How do i update the employee separation information on greytHR?
- What is resettlement & how to process resettlement on greytHR?
- How to exclude an employee from the final settlement process?
- Why Full and Final Settlement is mandatory?
- How to modify the payroll processed detailed for a settled employee?
- Why to enable the option "employee has left the org " in separations section?
Leave
- How to grant leave?
- How to post opening balance for employees manually on greytHR?
- How to get a leave balance as on a day report?
- How to get a leave year wise summary report?
- How to get a leave backdated report?
- How to get a leave encashment report