greytHR Support
Letters
- What is a letter? What are the different types of commonly used official letters?
- How can I upload a logo in a letter?
- Can I generate letters for multiple employees?
- How can I enable the letter module?
- What are the tools and formats that greytHR support to preserve the styling, and alignments of a Letter Template?
- How can I generate a letter?
greytHR Visage
- What is greytHR Visage?
- Can we install greytHR Visage on a laptop?
- What is the average size of the photo?
- What is the cost of greyHR visage?
- Does greytHR provide mobiles along with the application?
- Is the application capable of performing with low light conditions?
Tasks and Checklists
- How to track the Overdue tasks?
- How can I filter Tags and view the tasks under one particular tag?
- What is a tag? How tags help me?
- How can the employees view their pending or assigned tasks?
- Does greytHR provide any default or ready to use checklists?
- Can we collaborate with cross-functional team members for a task? How can I add followers to a task?
Reimbursement
Others
Excel Import
Overtime
- What is Overtime? How does Overtime Module help me?
- Can I customise the overtime module as per my company policies? What policies can be customised in overtime module?
- How can I calculate overtime pay for my employees in the Overtime Module?
- Can I generate reports related to overtime hours worked by employees?
- How is overtime paid to the employees?
- Can I provide payslips to the employees with complete overtime break up details?
Short Videos
- Reopen Image
- How to update the Company Details - Company Name, Address etc
- How to restrict the PF Values to 1800
- How to Update the values for Hand Entry component
- How to update the Landlord Details
- How to update the Lender's PAN
greytHR SmBhav Bundle
Covid-19 PF Relief Component
- Will the PF report shows the individual family pension fund and employer's break up in the PF statement?
- Will there be any changes in the PF ECR report?
- Can we set 2% PF as a special allowance instead of creating the new component under gross?
- Is the Reduction allowance component a one-time tax or projected tax?
- Will the system revert back these changes in August?
- How can we assign the PF rate for individual employees?
Budget Changes 2020-2021
- What is the key highlight of Budget Changes 2020-2021?
- What are the income tax rates defined for old and new tax regime?
- What is the difference between old and new regime?
- Which are the unavailable exemptions under the new regime?
- What are the similarities between old and new regime?
- What is the default regime setting in the application?
greytHR Free Account
GIF Image
- How to update one time payment
- How to Include the 0 tax employees for challan allocation
- How to allocate the challan
- Payroll Cut Off Date Changes
- Payroll Lock and Unlock
- Remove Resignation
PIVault
- Can I download the Aadhaar data for internal purposes?
- Will the data remain hidden/ masked in query builder reports?
- As a customer, do I need to take any action?
- Does greytHR PIVault support all types of SPII data?
- What is greytHR PIVault?
- Is there anything required from our end?
Employee Self Service Portal (ESS)
- IT Statement
- IT Declaration
- IT Statement
- How managers can approve their team members leave application from the ESS login?
- How employees can withdraw their Attendance Regularization from their ESS portal?
- What is the difference between Total Hours and Excess Hours appearing on the Attendance Info page on ESS portal?
Claims
- What is Claims Batch?
- How admin can create a Multi Claim on behalf of an employee?
- What is reimbursement?
- How employees can withdraw their expense claim?
- How to add Individual Claims to the Multi Claim?
- How employees can create a multi claim request on greytHR?
Gratuity
Employee Information Related
- How can I remove an employee from the resignation category?
- How to add a reporting manager to an employee?
- Add Employee
- How to share HR forms or policies to the employees from greytHR admin login?
- How do I send mass email to my employees?
- How do I send a bulletin board messages to my employees?
Form 16
- How to edit a form 16 e-mail template?
- Admin is not able upload Form 16 part A and Part B files on greytHR?
- Not able to sign the form 16 document digitally from the admin login?
- How to generate Form 16 on greytHR?
- How to Validate Digital Signatures in Adobe?
- Can I generate Part B for zero TDS employees from greytHR?
POI
- How do I send a reminder e mail to the employees to submit their POI or Proof of Investment Declaration?
- How do I clear the income tax declaration for the employees who have't submitted their POI?
- Where do I find the list of employees who have't submitted their POI?
- How do I reopen the employee POI declaration?
- Where do I find the considered POI or proof of investment declaration details?
- How to I reject employees POI or Proof of investment document on greytHR?
Labour Welfare Fund
- How to generate a statement with employer and employee LWF contribution on greytHR?
- The employee LWF (Labour Welfare Fund) contribution is not visible in the payslip
- How to get the LWF employee contribution report on greytHR?
- LWF (Labour welfare fund ) is not reflecting in the salary statement?
- LWF (labour welfare fund ) is not getting calculated for few employees
- How to override LWF (Labour Welfare Fund ) Manually?
Leave Year-End Process
- If i have disabled automatic leave year end process, is there a way to process year end manually?
- How do i setup an automatic leave year ending?
- What is automatic leave year-end?
- Is there anything specific activity need to be completed before completing the leave year-end process?
- What is leave year-end and why is it required?
- what is leave?
Attendance
- Actual working hours for the employees are not calculated on greytHR
- Attendance is showing absent for a few employees on greytHR
- Not able to find the Manual sign in / Sign out button on the greytHR Mobile App
- Getting error message on the employee Swipes Page "Greytip Astra is not running"
- Employee shift details are not reflecting on greytHR
- Employee swipes are not reflecting in greytHR Employee Swipe section; Scenario 3
ESI
- What is an ESI Cycle or ESI change over period?
- What is Employees State Insurance (ESI)?
- Whether overtime earning to be considered for wage limit ?
- If the wages of an employee exceeds Rs. 21,000 in a month, can that employee be treated as not covered? Is the deduction of contribution from the employee’s wage, stopped?
- What happens when employee salary crosses Rs. 21,000?
- An employee was getting a salary of Rs.16,000 in the month of August 2016. Based on the older limit, that employee wasn't being covered under ESI then. How will that employee be benefitted with this revision? Will the revision have an effect on the employ
FBP
- How to Importing FBP Components of Employees in Bulk?
- Can employee declare more than the entitlement?
- Unable to create the FBP plan for employees
- How admin can change the FBP entitlement values for an employee?
- How admin can verify the FBP declaration details of the employees?
- How admin can declare the FBP in Bulk?
Professional Tax (PT)
- Revised Rates of Profession Tax in Karnataka
- Revised Rates of Professional Tax in Maharashtra
- How to map the PT state for the newly updated locations in the system?
- Is professional tax mandatory?
- Who all are exempted from PT or Professional Tax?
- What are the lists of states where professional tax is not applicable?
Employee Salary
- How to add salary for an employee?
- How to setup salary structure on greytHR?
- Where to do I find payslip gallery on greytHR?
- How to create Pay Item Group?
- What is Payslips?
- What is Payroll Reconciliation?
Income Tax
- How can employees submit Proof of Investment (POI) on greytHR
- How to re-calculate Income Tax?
- How to clear IT declaration during an employee’s final settlement?
- How to clear IT declaration during the year end if Proof of Investment (POI) is not submitted?
- Which exemptions are available in the new regime?
- How to carry forward the previous year’s IT declaration?
greytHR "How-To" Videos
- Covid-19 PF Relief Component
- How to change or edit employee number on greytHR?
- How to upload documents in bulk on greytHR?
- How to manage employee LWF information on greytHR?
- How to manage employee shift on greytHR?
- How to sign form 16 document digitally on greytHR?
Form 24Q
- How do we receive information on interest rate / penalty levied , if any?
- What is the procedure to submit a correction statement to file a revised return using greytHR?
- How do I get a consolidated CTDS file?
- Why i require CTDS?
- What is CTDS file?
- Do I need to file separate correction statement for various types of changes?
PF
- What is the new change regarding PF rate reduction and how greytHR has addressed this requirement?
- What is Employee Provident Fund (EPF)?
- How to generate reports related to PF or Provident Fund?
- How employees can view their PF Year-to-Date Statement?
- What is the link between PF and Income Tax?
- What are the various options for PF Form 10?
greytHR Reports
- How to generate a report with basic details of employees?
- How to use query builder for building customized reports?
- How to generate reports using query builder section?
- How to create customized Payroll Reports?
- What is Cost Center wise JV?
- What is accounting JV?
Full and Final Settlement
- How do i update the employee separation information on greytHR?
- What is resettlement & how to process resettlement on greytHR?
- F&F Process on greytHR
- Why Full and Final Settlement is mandatory?
- How to modify the payroll processed detailed for a settled employee?
- Why to enable the option "employee has left the org " in separations section?
Leave
- How to grant leave?
- How admin can delete the comp off granted to an employee from the admin login?
- How to post opening balance for employees manually on greytHR?
- How to get a leave balance as on a day report?
- How to get a leave year wise summary report?
- How to get a leave backdated report?