greytHR Support
Employee Information Related
- How to update the employee family details on greytHR?
- How to update the employee profile information on greytHR?
- How to update mail preferences?
- How to update the company logo?
- How to re-generate passwords if employee has forgotten the password?
- How to generate passwords or release portal access for employees?
POI
- How do I send a reminder e mail to the employees to submit their POI or Proof of Investment Declaration?
- How do I clear the income tax declaration for the employees who have't submitted their POI?
- Where do I find the list of employees who have't submitted their POI?
- How do I reopen the employee POI declaration?
- Where do I find the considered POI or proof of investment declaration details?
- How to I reject employees POI or Proof of investment document on greytHR?
Labour Welfare Fund
- How to generate a statement with employer and employee LWF contribution on greytHR?
- The employee LWF (Labour Welfare Fund) contribution is not visible in the payslip
- How to get the LWF employee contribution report on greytHR?
- LWF (Labour welfare fund ) is not reflecting in the salary statement?
- LWF (labour welfare fund ) is no getting calculated for few employees
- How to override LWF (Labour Welfare Fund ) Manually?
Leave Year-End Process
- How to I grant leaves to my employees after completing the leave year-end process?
- How to create a holiday calendar on greytHR?
- How to complete manual leave year end process on greytHR
- Where to find reports related to my leave year-end process?
- How to do i change the leave year in the system?
- Can I perform Grant Leave for new year process, before the leave year end process?
Attendance
- Actual working hours for the employees are not calculated on greytHR
- Attendance is showing absent for a few employees on greytHR
- Not able to find the Manual sign in / Sign out button on the greytHR Mobile App
- Getting error message on the employee Swipes Page "Greytip Astra is not running"
- Employee shift details are not reflecting on greytHR
- Employee swipes are not reflecting in greytHR Employee Swipe section
FBP
- Can employee declare more than the entitlement?
- Unable to create the FBP plan for employees
- How admin can change the FBP entitlement values for an employee?
- How admin can verify the FBP declaration details of the employees?
- How admin can declare the FBP in Bulk?
- When do the employees need to create FBP plan?
Professional Tax (PT)
- Revised Rates of Profession Tax in Karnataka
- Revised Rates of Professional Tax in Maharashtra
- How to exclude employees from the PT or professional tax calculation?
- How do I check the PT tax slabs in the application?
- How Professional Tax (PT) location mapping on greytHR?
- How to add a new location details on greytHR?
Employee Salary
- How to release Hold Salary?
- How to generate Cheque/Cash Statement on greytHR?
- How to view the difference in current and previous month's salaries on greytHR?
- How to create customized Payroll Reports?
- How to stop the salary from being processed?
- How to release the already held salary of an employee?
Income Tax
- How can employees submit Proof of Investment (POI) on greytHR
- How to download income tax savings report?
- How to manage income tax declaration for resigned employees?
- How does admin view and download the income tax statement of an employee?
- HRA is calculating incorrectly in the application, how admin can correct the same in the system?
- How can admin view the employee's other income details on greytHR?
greytHR "How-To" Videos
- Employee Shift Roster Management using Excel Importer
- Attendance Penalty Finalization for Payroll
- Employee On boarding on greytHR
- How to upload data in bulk on greytHR
- How to Update employee Promotion Details on greytHR
- How to Stop Salary Processing on greytHR
Form 24Q
- How do we receive information on interest rate / penalty charges levied, if any?
- We have not used greytHR for generating Form 24Q for the first 3 quarters? Can we use it for the last quarter alone?
- What is the procedure to submit a correction statement/file a revised return, using greytHR?
- How do I get Consolidated TDS File?
- Why do I require CTDS?
- Do I need to file separate correction statements for various types of changes?
PF
- How to generate Form 6A?
- How to generate Form 3A?
- How to generate PF Form 12A?
- How to generate PF Form 10?
- How to generate PF Form 5
- How to generate PF ECR File on greytHR?
greytHR Reports
- How to use query builder for building customized reports?
- How to generate reports using query builder section?
- How to create customized Payroll Reports?
- What is Cost Center wise JV?
- What is accounting JV?
- What is payroll reconciliation or gross reconciliation?
Full and Final Settlement
- What is resettlement & how to process resettlement on greytHR?
- How to execute the final settlement process?
- Why full and final settlement is mandatory?
- How to modify the payroll processed detailed for settled employee?
- Why to enable the option "employee has left the org " in separations section?
- Unable to search the resigned employees in the system?
Leave
- How to grant leave?
- How manager can check their team members leave balance information using his/ her ESS portal?
- How to post opening balance for employees manually on greytHR?
- How to get a leave balance as on a day report?
- How to get a leave year wise summary report?
- How to get a leave backdated report?